SHIPPING TERMS OF SERVICE
AT THIS TIME SHIPMENTS TO THE UNITED KINGDOM & EUROPEAN COUNTRIES HAVE BEEN SUSPENDED. WE WILL NOTIFY YOU VIA EMAIL WHEN THIS CHANGES. THANK YOU.
The Midnight Society®, LLC is not liable for any lost, missing, or stolen merchandise purchased. Please ensure the correct address is used for shipment at checkout as we are not responsible for replacing or refunding orders where the shipping address provided is incorrect. If you feel your purchased product is defective in anyway, please provide photographic evidence, and email us within 14 days with the original purchase order number to confirm proof of purchase, and that your order falls within the 14 day time frame. We will consider your inquiry and work with you from there. If your package arrives damaged via the carrier, we require photographic evidence of not only the product itself, but the package in which it arrived in order to file a claim with the carrier. We handle these issues on a case by case basis. Please note that our inventory is limited and items may or may not be able to be replaced if damaged. All products are thoroughly examined before shipment, and The Midnight Society® is not liable for any damaged items during or after carrier transit.
We have no control over the United States Postal Service or UPS. If your package is delayed, or has been at a location that is not your delivery address for more than 10 business days, please contact your local Post Office or UPS Center. If your package has been marked as Delivered, but is not in your possession for whatever reason, there is absolutely nothing we as a company can do, as we have to put trust into the United States Postal Service at that point. If USPS or your local postal carrier deem the package was NOT delivered, though the package is marked as delivered via the tracking information, we request that you work with the carrier to provide us with documentation stating the package cannot be located by having the Tracking Number information updated to reflect Lost/Missing, only then can we work with you to resolve the issue. (Note: Claims with USPS can only be opened and acknowledged if Priority Mail was selected at checkout via the USPS Portal, which is why it is recommended you speak with the carrier directly. We do not issue refunds for packages marked delivered that are not in your possession, only when the tracking is updated to Lost/Missing can we proceed with sending a replacement order.)
International Orders may be subject to import duties and taxes which are levied once the parcel reaches your country. You are responsible for paying additional charges for customs clearance. In rare circumstances Custom's Officials may miss these import duties to be collected, consider this a blessing as it will not always be the case. Please note that some countries have increased their tarrif's to be collected on items being exported from the U.S. Under no circumstances will we falsify a shipments weight or it's contents value. After shipments have left the United States successfully, International Orders can no longer be refunded or replaced. If a Discount Code is used at Checkout, please be advised that all customs forms will state the contents true value before any Discount Code is used. Please be advised that depending on your country, tracking information may cease in the U.S. and not be updated beyond a certain checkpoint. If your order is being shipped outside of the USA we may need to relinquish a digital confirmation of your order, email, or phone number if requested by the carrier or customs in order to contact you about picking up your order.
If your package is unable to be delivered for any reason (ex. insufficient information, failure to receive, unpaid customs, ect.), and is returned to us it is your responsibility to contact us regarding the order. We are not responsible for any shipping fees required for redelivery, and will not refund any shipping fees paid. We will hold your order for 30 days. If you have neglected to contact us about an undelivered package once 30 days has passed your order will be marked as ‘Abandoned’ and returned to our regular inventory without refund.
PO Box will only be examined for undelivered products on the 1st of every month, and held for 30 days unless we are notified in advance.
Any Free Shipping offer will be First Class with tracking unless weight exceeds 16oz. Packages that exceed 16oz. will be shipped USPS Priority or UPS. We retain the right to change any Free Shipping promotional offers or time frames any time we see fit.
NOTE: ALL orders over $150 will require signature for delivery.
SHIPPING TIME FRAME
USA (AFTER SHIPMENT)
USPS Standard: 5 to 7 Business Days
USPS Priority Mail: Typically 2 to 3 Days
UPS Ground: 5 Business Days
NOTE: THESE ARE ESTIMATED TIME FRAMES AS WE HAVE NO CONTROL OVER USPS/UPS AND THEIR DELAYS IN DELIVERY. FOR THIS REASON WE DO NOT REFUND SHIPPING COST IF YOUR PACKAGE ARRIVES LATER THAN EXPECTED.
INTERNATIONAL (AFTER SHIPMENT)
Standard: 10 to 21 Business Days
We typically ship out daily, Monday - Friday, but this does not mean your order will ship same day or next day. We will notify you to any delays or extended time frames on our social media or make clearly visible on our website.
NOTE: Products may have an extended shipping time due to being part of a preorder or being a "made to order" product that we do not keep stock of in house. These products will have a notice in the description explaining their extended turn around time.
NOTE: We DO NOT guarantee expected shipment dates during the Holiday Season. We will notify you via email and social media when carriers expected shipment dates are and recommendations for when it is best to order, but unfortunately we do not guarantee you will receive them by a specific date.
HOURS OF OPERATION
The Midnight Society’s hours of operation are Monday thru Friday (except US Federal Holidays) 10AM to 4PM (EST). Any contact sent during off hours will be responded to once the team returns.