Terms of Service
LEGAL TERMS OF SERVICE
The Midnight Society®, LLC is the sole owner of this website. “The Midnight Society” and “Sun Logo” are a Registered Trademark of The Midnight Society®, LLC, and any unauthorized use is strictly prohibited. Such authorized parties may use the Sun Logo / "The Midnight Society" only as specified in their agreement with The Midnight Society and any associated Guidelines and such use must always be in conjunction with the appropriate terms that define the relationship authorized by their contract with The Midnight Society.
The Sun Logo or any other graphic symbol, logo, icon, or image owned by The Midnight Society may not appear in any publications without written permission from The Midnight Society. This includes any and all works of art by us or any of our collaborative artists.
SHIPPING TERMS OF SERVICE
The Midnight Society®, LLC is not liable for any lost, missing, or stolen merchandise purchased. If you feel your purchased product is defective in anyway, please provide photographic evidence, and email us. We will consider your inquiry and work with you from there.
We have no control over the United States Postal Service. If your package is delayed, or has been at a location that is not your delivery address for more than 10 business days, please contact your local Post Office. If your package has been marked as Delivered, but is not in your possession for whatever reason, there is absolutely nothing we as a company can do, as we have to put trust into the United States Postal Service at that point.
International Orders may be subject to import duties and taxes which are levied once the parcel reaches your country. You are responsible for paying additional charges for customs clearance. Under no circumstances will we falsify a shipments weight or it's contents value. If your International Order is placed during a Sale period, please note that the customs form will state the contents value BEFORE discount, and you are responsible for any additional charges.
SHIPPING TIME FRAME
USA: 5 to 7 Business Days
International: 10 to 21 Business Days
We typically ship out twice a week. We will notify you to any delays on our Social Media.
NOTE: Products may have an extended shipping time due to being a "made to order" product that we do not keep stock of in house. These products will have a notice in the description explaining their extended turn around time.
NOTE: We DO NOT guarantee expected shipment dates during the Holiday Season. We will not post on any Social Media about a final date in order to expect your package by.
The Midnight Society®, LLC under no circumstances will release any sensitive customer information to any third party affiliate. We take Privacy extremely seriously. We only have access to/collect information that you voluntarily give us via the Checkout process. We will not sell or rent this information to anyone.
The checkout process is 100% Secured by Shopify. In no way, shape, or form are we provided any Credit Card information other than the last 4 digits. Paypal Information is 100% Secured by Paypal. We are not given any Paypal Log In information.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
RETURNS - EXCHANGES
Any item(s) to be returned or exchanged on must be sent back at the Buyer's Expense within 30 Days of Purchase. Once we have received your return, please allow 3 to 5 Business Days for Processing. Once 30 Days has passed you retain full ownership of your product(s) purchased from this site.
We retain the right to cancel or refund any orders we see fit at any time. Typically this will be based on any data collected, previous interaction, or prior discussion. We will cancel your order if the payment process is denied during checkout more than twice in a row, and your information will be flagged from purchasing any products in the future. If you file a claim with your form of payment past the 30 Days of Purchase for a refund, we will provide them with our policy information.
A majority of our items are Limited Edition or Timed Editions. We make no guarantees that the items needed for replacement will be in stock. All items are based on a first come first serve basis.
TIME EDITION RELEASES
“72 Hours of Midnight” releases are subject to an extended shipment time frame. “72 Hours of Midnight” is a Timed Edition Release. Once 72 Hours has ended and all orders are closed, The Midnight Society will produce ONLY those orders that have been placed. This will extend the normal shipment time by 2 or 3 weeks as these products are not in hand. We will contact you directly with updates and further delays. There will be a small number of extra sizes ordered in case an exchange is necessary.
THE MIDNIGHT LOTTO
"The Midnight Lotto" is no way, shape, or form an actual Lottery. There is No Purchase Necessary to take part in our Midnight Lotto. Tickets are FREE, and can be added to your cart and checked out with no payment option provided. The data collected from Checkout will be used to cultivate a randomized drawing for the Grand Prize Winner. If an actual product is included with your Midnight Lottery Ticket order, the order will fall under the same guidelines and routine as a normal shipment. We will NOT notify you if you were not selected to win our Grand Prize. The Grand Prize announcement will be made at the specified date for that month on Instagram Live. The winner will also be notified via email following the proceedings. The "Midnight Lottery Ticket" itself does not exist, and you will not receive one in the mail. This is simply an easier way for you and us as a company to participate in monthly giveaways.
MIDNIGHT SLIDES ™
ALL Midnight Slides™ sales are final. If you need to exchange for a different size, all slides must be returned in their original packaging following the same guidelines as a normal return. Due to the limited amount of slides produced, we may or may not have your size available for an exchange so please inquire with us before hand.
BANK OF MIDNIGHT - LOYALTY REWARDS PROGRAM
In no way, shape, of form is Bank of Midnight a certified, functional banking platform and Midnight Notes are not real currency. Midnight Notes do not exist in physical form other than for promotional use. Signing Up for Bank of Midnight will create an account for you in order to keep track of your purchase history, Midnight Notes, and faster checkout. We do not have access to your account passwords. If you have lost access to the Email Account used and need to reset your password, please contact us and we will work with you from there.
The Bank of Midnight is a Loyalty Rewards Program. Every $1.00 spent will reward 10 Midnight Notes and Sign Up will reward 100 Midnight Notes. Once 500 or 1000 Midnight Notes has been reached, a code can be generated in the form of $5.00 or $10.00 to be applied to any purchase over $20. 1000 Midnight Notes can also generate a Free Shipping code that can be applied to any purchase at any amount.
We retain the right to remove Midnight Notes from your account if an item is returned to us.
In order to check your Midnight Notes Balance or redeem Midnight Notes for a code you must be signed into your account on a computer. Currently, checking balances are not accessible on mobile devices.