Terms of Service
The Midnight Society®, LLC is not liable for any lost, missing, or stolen merchandise purchased. If you feel your purchased product is defective in anyway, please provide photographic evidence, and email us. We will consider your inquiry and work with you from there.
We have no control over the United States Postal Service. If your package is delayed, or has been at a location that is not your delivery address for more than 10 business days, please contact your local Post Office. If your package has been marked as Delivered, but is not in your possession for whatever reason, there is absolutely nothing we as a company can do, as we have to put trust into the United States Postal Service at that point.
International Orders may be subject to import duties and taxes which are levied once the parcel reaches your country. You are responsible for paying additional charges for customs clearance. (Under no circumstances will we falsify a shipments weight.)
USA: 5 to 7 Business Days
International: 10 to 21 Business Days
We typically ship out twice a week. We will notify you to any delays on our Social Media.
Any item(s) to be refunded on must be sent back at the Buyer's Expense within 30 Days of Purchase. Once we have received your return, please allow 3 to 5 Business Days for Processing.
We retain the right to cancel or refund any orders we see fit in doing so based on any previous interaction or discussion.
Please Note: A majority of our items are Limited Edition. We make no guarantees that the items needed for replacement will be in stock. All items are based on a first come first serve basis.