FAQ
Who is ‘The Midnight Society’?
The Midnight Society is a wife and husband design duo located in Charleston, SC. Please check out our Brands / About Us section for more info.
I'd like to return something, what are the steps I need to take?
We are able to process returns, exchanges, and refunds on SOME (not all) products within 30 days of purchase. For more information on what to do, please refer to our Return Policy Here. We do not accept returns on products purchased from one of our Authorized Retailers.
When will you restock *insert product name*?
We’re unable to disclose any time frames when it comes to restocking items or release dates, but we encourage you to sign up for our newsletter for any restock and release announcements. The link to sign up is at the bottom of this page.
I forgot to add a product into my cart during checkout what do I do?
If you need to place an order for additional items and your first order has NOT shipped please proceed with placing the secondary order, and contact us with BOTH order numbers. We will refund shipping cost for the lighter package, and combine shipping if possible.
This discount code I have is not working!
Discount Codes are not permitted on select items due to the item either being on Sale, a portion of funds being donated as part of an ongoing campaign or initiative, or currently being offered as a preorder item. This also applies to our Midnight Decoders when membership is open to the public.
I forgot to use the discount code! Now what?
Discount Codes cannot be applied once the checkout process is complete. If you would like to utilize a promotion we will need to cancel the order, and have you re-place it. Please contact us before shipment. Once the item has shipped we are not able to apply any form of promotion as our sale prices are not retroactive, and can not be used on previously placed orders.
How do I know when my order will ship?
You will receive a shipment notification via email once your package has shipped with tracking information. We typically ship out orders multiple times a week unless the team is away which will be clearly posted on our Contact Us page. All orders (other than open preorders) will ship the week of our return if we are away.
Unfortunately we can not guarantee any specific delivery date.
Please Note: We are a small family owned business, and are only able to ship out orders every Tuesday (International and Priority orders ship every Tuesday & Friday).
When do preorder items ship?
If you preordered a product, once the time frame for that particular product has ended you will receive an email that will include specific time frames and updates. Please keep in mind a preordered product has not yet been made, which will always increase the shipment time. If you order in stock items along with a preorder item the entire order will ship together unless you place two separate orders.
My order says it was delivered, but I don't have it.
If your package has been marked as delivered, but is not in your possession for whatever reason, there is absolutely nothing we as a company can do, as we have to put trust into the United States Postal Service. If USPS or your local postal carrier deem the package was NOT delivered (though it’s marked as delivered via the tracking info) after 10 business days, you may contact us and provide documentation from the carrier stating the package cannot be located. Please note that we do not respond to any contact information regarding this issue unless the above documentation can be provided. Claims with USPS can only be opened and acknowledged if Priority Mail is selected and there is written notice that the package was not delivered. We do not issue refunds for packages marked delivered that are not in your possession.)
My package is stuck in transit! What do I do?
We know from personal experience how frustrating it is when packages are stuck or suddenly stop during transit. If your package has not moved in 10 business days, please contact us.
Do you ship internationally?
The Midnight Society is currently only offering shipments to customers within the U.S. and Canada. We hope to expand shipments to the United Kingdom and European countries in the future. Please refer to our Shipping Terms of Service for more.
Can I change my shipping address?
We cannot change the shipping address after an order has been placed. Doing so voids our protection against fraud and theft. If you would like to change the address, we will have to cancel your order. Once the order is canceled, you can place a new order.
I provided the wrong address, can you re-ship my order?
We're happy to re-ship the order once it arrives back to us. We do require the shipping fee be covered as the original information provided was incorrect.
Can you take off the signature requirement for my package?
Unfortunately we cannot waive the signature requirement for orders over $150. Also, our courier cannot waive signature requirements either.
I got my order, but I'm missing items.
Due to the limited nature of our products, every piece of inventory and order is carefully packaged to ensure all ordered contents are placed within. If you have an issue with your package, it is important you contact us immediately. You will need to provide photographic evidence of the packing slip that is signed off on by a member of our team. The window for these types of investigations is 48 Hours after the carrier has marked the package as delivered. We will begin with an inventory count, and based on our research further determine if those goods were in fact not shipped accordingly. Any messages received regarding missing items after the 48 Hour window will be declined.
My package arrived damaged, and items are missing. Will you replace them?
Unfortunately we do not replace items that are missing if your package has been damaged in transit. This is outlined further in our Terms of Service. We do recommend photographing the damage, and opening a case with the carrier selected at checkout to recoup any loss.
I’m an influencer, can we work together?
At this point in time we are not interested in any influencer support, and we are not offering any sponsorships of any kind, but we thank you for your interest.
